Click the Restore Backup button to restore an iTunes backup from your computer to your phone. Make a change in iTunes on your Mac and see if it syncs to your iPhone when theyre both on the same Wi-Fi network.
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Contact Apple Support.

How to backup iphone from itunes on mac. You can do this using Spotlight Search. Using iTunes to backup your iPhone to your Mac is a great default option but it does come with a few limitations. First connect your iPhone to your Mac using the USB-AUSB-C to Lightning cable.
In the Finder sidebar on your Mac select your iPhone. Remember this backup is stored locally on your PC or Mac. If you find this isnt the case try restarting both your Mac and iPhone.
Click Back Up Now. If prompted for your device passcode or asked to Trust This Computer follow the onscreen steps. Go to Settings iCloud Backup.
Look at the date of each backup and pick the most relevant. Make sure that iCloud Backup is turned on in Settings your name iCloud iCloud Backup. Have your Apple ID and password ready.
If you were hoping to back up your iPhone to an external hard drive or to schedule backups youll need to use a third-party app like AnyTrans. To encrypt your backups select Encrypt device backup type a password then click Set Password. To archive backups in iTunes you should first find them on your computer.
If you use a Macbook without USB port you need to use a USB adapter to connect your iPhone. In this part we will first explain how to archive the iTunes backup of your iOS or iPadOS device on Mac. How to back up your iPhone to a Mac with AnyTrans.
Click the General tab and then check the option Back up all of the data on your iPhoneiPad to this Mac If you want to create an encrypted backup select Encrypt local backup This ensures the backup also includes sensitive data like keychain information and more. Then click the iCloud Backup option. Wait for the backup to finish before disconnecting your iPhone from your Mac.
Once the restore is complete your iPhone will restart and resync with iTunes on the computer. Run iTunes which was pre-installed on your Mac computer connect up your iPhone to Mac via its USB data cable. Press the Command Space keyboard shortcut and then type Finder.
Transfer your SIM card. Since Windows and macOS are two different operating systems the Backup folder is stored in a different location. Youll also find the Finder app icon in the Dock.
Select a backup and click Restore. If your device doesnt appear learn what to do. ITunes will recognize your phone and display it in iTunes interface.
If they dont or if your Backup options continue to revert back to iCloud reach out to Apple Support for further guidance. Your iPhone will now restore from the selected backup. Its on the right-hand side under the Manually Back Up and Restore section.
Go to Settings iCloud and log-in with your Apple ID and password. Tick the boxes next to specific file categories or select all. Connect iPhone and your computer using USB.
Check that you have enough available space in iCloud for the backup. Make sure that you have a backup of your device. Heres how to back up and sync your iPhone in MacOS Catalina.
Back up iPhone using your Mac. Select your iPhone iPad or iPod touch when it appears in the Finder window or iTunes. Log in your Apple ID on your iPhone.
Connect your iPhone to your Mac running macOS 1015 Catalina or later using a Lightning cable. Do not unplug your iPhone from the computer until you see the iPhone icon once again appear in the top-left corner of iTunes. Click on Backup Manager and view the list of files that can be backed up.
To start the backup process on your iPhone open the Finder app on your Mac. In the iTunes app on your PC click the Device button near the top left of the iTunes window. Connect your iPhone or iPad to Mac and open AnyTrans.
Click Back Up Now below Backups. Archive iOS Backup via iTunes or Finder on Mac. Press Enter to open the Finder app.
Choose your external drive as the target save location and click on the Next button to start backing up. Connect your device to a power source. Connect your device to a Wi-Fi network.
This will begin creating a backup on your Mac. If a message says that your devices software is too old learn what to do. Unpairing automatically backs up your Apple Watch so you can restore it after you pair with a new iPhone.
Open Finder and click your device in the sidebar on the left. Apple killed off its syncing app for Mac but well show you everything you need. How To Backup Your iPhone Using Finder on macOS Catalina.
To use the Finder to back up iPhone macOS 1015 or later is required. If you have an Apple Watch and you got a new iPhone unpair your Apple Watch from your previous iPhone before you set up your new device. Make sure that your devices screen is locked.
Click Restore and wait for the restore time to finish. After your phone is connected to iTunes click the little phone icon on the toolbar and locate the Backups section under Summary. When you sign in to iCloud you get 5GB of iCloud storage for free.
At the top of the Finder window click General. To turn on Wi-Fi syncing see Sync iTunes content on PC with devices on Wi-Fi. With earlier versions of macOS use iTunes to back up iPhone.
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